Prelude: The concept for this post was provided by ReputationManagement.com,
a leading provider of premier relationship management services.
As any creator knows, the publication of any type of
creation, be it blogs, videos, or podcasts, brings with it fear that whatever
you have made may not be received positively.
People come from a great rainbow of backgrounds, learning, experiences
and opinions, and what may be a common view to you may be an anathema to another
person. There has been blogs that I've
written in the past that I haven't promoted as widely as normal, or that I've
avoided from promoting on a certain social media channel, because of the fear of negativity.
But when it comes to businesses, negativity can have a long
and lasting impact. Recently I was
booking a hotel for my wife, and we were looking at three hotels, trying to
make a choice on which to book. We ended
up going for the most expensive one, which was a good £20-30 more than the
others.
Why?
Because the one we booked had a rating of 4.3 out of 5,
whilst the other two had ratings of 3.5 and 3.6 out of 5. Paying a bit more made sense. So those negative reviews - which may well have been spurious, or from some time ago - had pushed me towards
a certain decision. And it's not unusual
for buyers to read reviews, looking for that one negative review that changes the decision to buy.
I'm a firm believer that organisations need to directly
handle and resolve negative feedback swiftly, to the satisfaction of the
customer. Of course there is always the
occasional client that is just being unreasonable, but putting these people to
one side, by quickly dealing with negative feedback organisations can turn
viewpoints around.
As an example of this, I complained on Twitter about a
particular service. Very quickly, the
brand in question contacted me, and offered a resolution. My view of that brand went full circle, from
negative to positive, and if I had subsequently written a review for that brand
it would have been wholly positive.
Whilst investing in social media monitoring may seem like an
additional cost, I do believe that organisations of the current - and more so
of the future - must consider it as a core element of their customer service
budget.
If a situation ever gets out of hand and you need help putting together a plan of action for damage control, there are crisis management services that can help.
I am glad to see you had your Twitter issue taken care of, Mike. I have noticed that they tend to tweak coding frequently which results in consequences for the user. Thanks for this informative blog!
ReplyDeleteThanks Susan :)
DeleteHello to everyone out here, I am here to share the unexpected miracle that happened to me … My name is Susan Christian , I live in London, UK. we got married for more than 9 years and have gotten two kids. thing were going well with us and we are always happy. until one day my husband started to behave in a way i could not understand, i was very confused by the way he treat me and the kids. later that month he did not come home again and he called me that he want a divorce, i asked him what have i done wrong to deserve this from him, all he was saying is that he want a divorce that he hate me and do not want to see me again in his life, i was mad and also frustrated do not know what to do, i was sick for more than 2 weeks because of the divorce. i love him so much he was everything to me without him my life is incomplete. i told my sister and she told me to contact a spell caster, i never believe in all this spell casting of a thing. i just want to try if something will come out of it. i contacted Dr Emu for the return of my husband to me, they told me that my husband have been taken by another woman, that she cast a spell on him that is why he hate me and also want us to divorce. then they told me that they have to cast a spell on him that will make him return to me and the kids, they casted the spell and after 24 hours my husband called me and he told me that i should forgive him, he started to apologize on phone and said that he still love me that he did not know what happen to him that he left me. it was the spell that Dr Emu casted on him that make him come back to me today, me and my family are now happy again today. thank you Dr Emu for what you have done for me i would have been nothing today if not for your great spell. i want you my friends who are passing through all this kind of love problem of getting back their husband, wife , or ex boyfriend and girlfriend to contact Dr Emu , if you need his help you can contact him through his private mail: emutemple@gmail.com or you can contact him through his website https://emutemple.wordpress.com/ fb page Https://web.facebook.com/Emu-Temple-104891335203341
DeleteI have never had anybody contact me to make anything right. I need to get better at this twitter stuff.
ReplyDeleteTo be fair, it depends on which channels you use Tim. I find (and I suspect you do too) that for us the best way of building an audience is on Google+ and by visiting other bloggers :)
DeleteA while back I was bitching in a blog about how iPods and Zunes sucked and itemized my list of grievances with the two MP3 players. I got a response from Sony on Twitter and a free Walkman to show that there was an alternative. Not only was I pleased that they had done this but the player was far superior to the other two. Funny how Twitter works sometimes.
ReplyDeleteYeah it's interesting, some brands are willing to get involved which can be disconcerting but is definitely good :)
DeleteI really want the world to know about this great man who brought back happiness into my life again after my husband left me and the kids 3 years ago for another women online when i contacted Dr Believe he cast a love spell for me within 48 hours my ex husband start calling me and begging for forgiveness for everything that have happened between us. I was so happy to have my family back together with love again here is the email of Dr Believe via believelovespelltemple@gmail.com a man with the great powers you can also call him or add him on Whats-app: +2348156148821
ReplyDeleteGod bless you
I am very grateful for your help in my marriage.
DR EMU WHO HELP PEOPLE IN ANY TYPE OF LOTTERY NUMBERS
ReplyDeleteIt is a very hard situation when playing the lottery and never won, or keep winning low fund not up to 100 bucks, i have been a victim of such a tough life, the biggest fund i have ever won was 100 bucks, and i have been playing lottery for almost 12 years now, things suddenly change the moment i came across a secret online, a testimony of a spell caster called dr emu, who help people in any type of lottery numbers, i was not easily convinced, but i decided to give try, now i am a proud lottery winner with the help of dr emu, i won $1,000.0000.00 and i am making this known to every one out there who have been trying all day to win the lottery, believe me this is the only way to win the lottery.
Contact him on email Emutemple@gmail.com
What's app +2347012841542
Https://emutemple.wordpress.com/
Https://web.facebook.com/Emu-Temple-104891335203341